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Refunds Policy

Effective Date: 23-08-2025

Thank you for shopping with OzinJewels. We take great pride in the quality and craftsmanship of our silver jewellery. Please read our refund policy carefully before making a purchase.

No Returns or Exchanges

Due to the nature of our products and for hygiene and safety reasons, we do not accept any returns or exchanges once an order has been placed and delivered. We encourage you to review product descriptions, sizing guides, and images carefully before completing your order.

Refunds (If Item Is Damaged or Defective)

  • While we do not offer returns, we will issue a full refund or replacement if:
  • The item arrives damaged, defective, or not as described.
  • You notify us within 48 hours of delivery with proper evidence (photos or videos of the issue).
  • The product is unused and in original packaging.
  • To request a refund for a damaged item, please email us at: support@ozinjewels.com.au
  • Include:
  • Order number
  • Clear photos/videos of the product and packaging
  • Description of the issue
  • Once reviewed and approved, your refund will be processed within 5–7 business days to your original payment method.

Non-Refundable Items

  • Refunds will not be provided for:
  • Change of mind
  • Incorrect size or style selection
  • Delayed deliveries caused by courier services
  • Sale or promotional items (unless defective)

Customer Satisfaction

  • Our team inspects every product before dispatch, but if something goes wrong, we’re here to help. Your satisfaction is important to us, and we aim to resolve all genuine issues promptly and professionally.

Refund Policy

  • We do not accept returns or exchanges. Refunds are only issued in the case of defective, damaged, or incorrect items. For more information, please review our [Refund Policy].

Intellectual Property

  • All content on this website—including images, text, logos, designs, and product photos—is the property of OzinJewels and is protected by Australian and international copyright and trademark laws. You may not use, reproduce, or distribute any content without our express written permission.

Limitation of Liability

  • OzinJewels is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our liability is limited to the value of the product purchased.

Governing Law

  • These Terms & Conditions are governed by the laws of the Commonwealth of Australia. Any disputes will be handled under the jurisdiction of Australian courts.

Contact Information

  • For any questions or concerns related to these Terms & Conditions, please contact:
  • support@ozinjewels.com.au

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